Talk to a real cook.
Whether an adaptation looked wrong, an allergen slipped through, or you just want a feature we don't have yet — write to us. Every message lands in the same inbox the team reads each morning.
Email us directly
Same inbox as the form — use whichever you prefer.
Response time
Usually within one business day, Monday to Friday. Allergy-safety reports jump the queue.
Urgent allergy concern
If a substitution looked unsafe, tell us the recipe and the ingredient and we will review it the same day. Eatvia is a cooking assistant, not medical advice — for a reaction in progress, contact emergency services.
Faster answers
Billing, trials, pantry and adaptation basics are covered in the help centre FAQ.
Send a message
Goes straight to eatviasupport@gmail.com. You'll get a confirmation email right away.